Now before you ask, yes I had a valid ticket and thus “had nothing to worry about” … in fact, one would ask why the need for this wall was required?
As mentioned earlier, this is not the first time this tactic has been utilised. Nor is it the first time I have questioned it via a customer feedback form. About 5 weeks earlier, the same tactic had been deployed and it also seemed to have only the one function – intimidation – a premise enforced when four “officials” surrounded the one poor sod who found his myki card was faulty.
I understand if someone has deliberately made a decision to be a fare evader. However, considering the number of known issues with the cards and the readers, one would expect some leeway and understanding under certain easily verifiable circumstances. Being that the officers in question were loud enough to hear across the walkway, I could ascertain that the four officers surrounded the gentleman and berated him because he should have “made the decision” to miss his train, purchase a new card, add funds to said new card and then request a refund of the existing funds on his old card … even if that meant he had to await another hour for the next train and a fortnight to receive the funds he had on the faulty card?
In a previous complaint, I made the comment that if the line was deployed on the etihad stadium footbridge exit – where there are neither gates nor manned inspectors – one could see how this would have made sense. However this was not the case and I return to my initial appraisal that this line affronted me with – this was nothing less than a tactic based on intimidation that would make many a fascist state proud. My next question is just how much money are we wasting on this show de farce?
With a system that has been in the media far too often for the waste of public funds, surely there are better ways to spend our funds?
Personally, I saw twelve people who could have been deployed as on train conductors, checking tickets and assisting those with faulty tickets.
The PTV seems to have forgotten that we, the public, are both the tax-paying owners of the system and that as ticket holding passengers, are also customers.
Upon asking one of these PTV employees what they hoped to achieve by these bullying tactics I was informed that “we are just standing here sir, how is that intimidating?” and continued to inform me that “if you have a valid ticket then there should be no reason you should feel that way,” and further that “we are simply doing what the government pays us to do, if you know of a better way perhaps you should write and tell them about it”
So, I have scribed my thoughts, thrice now. Add the CCTV footage released this week of a 15 year old girl being shoved, picked up and body-slammed onto concrete by a man three times her size and if now is not the time to lift the game, then when is?